Shipping policy
Last updated: 1 April 2026
At RootLabSeoul, we are committed to delivering your order quickly, safely, and efficiently.
🌍 Shipping Locations
We are currently only shipping in South Africa.
⏱️ Processing Time
All orders are processed within 1–5 business days (excluding weekends and holidays).
Once your order has been processed, it will be shipped immediately.
🚚 Estimated Delivery Times
Delivery times vary depending on your location:
- South Africa: 7–14 business days
Please note: delivery times are estimates and may vary due to customs, courier delays, or high demand periods.
💸 Shipping Costs
- We offer FREE shipping on all orders (or adjust if needed)
- Any applicable shipping fees will be clearly displayed at checkout
📍 Order Tracking
Once your order has been shipped, you will receive a tracking number via email so you can monitor your delivery in real time.
⚠️ Delays & Issues
While we strive to meet all delivery timelines, delays may occasionally occur due to:
- Customs processing
- Courier disruptions
- High order volumes
If your order is significantly delayed, please contact us at shopskincare22@gmail.com and we’ll assist you promptly.
📦 Incorrect Address
Please ensure your shipping details are correct at checkout.
We are not responsible for orders shipped to incorrectly provided addresses.
❗ Lost or Stolen Packages
RootLabSeoul is not liable for lost or stolen packages confirmed as delivered.
If you experience an issue, please contact the courier directly or reach out to us for support.